Government Mobile Platform Citizens Portal (mp-GOV)

Key Features of m-GOV

Multi-Channel Access: Citizens can interact with government services through various channels, including:

• USSD: Dialing *152*00# provides access to a range of services without the need for internet connectivity.

• SMS: Users can send and receive information via text messages, facilitating communication with government institutions.

• Mobile Applications: Smartphone users can download apps to access services more interactively.

Service Categories: The platform offers services across multiple sectors, such as:

• Government-to-Citizen (G2C): Services like bill payments, license applications, and information requests.

• Government-to-Business (G2B): Business registrations, tax filings, and permit applications.

• Government-to-Government (G2G): Inter-agency communications and data sharing.

• Government-to-Employee (G2E): Employee services including payroll and leave management.

Real-Time Notifications: The system supports push and pull SMS services, enabling institutions to send alerts (e.g., bill reminders from TANESCO) and citizens to request information or services.

Benefits of m-GOV

• Enhanced Accessibility: By leveraging mobile technology, m-GOV ensures that citizens, even in remote areas, can access government services without the need for physical visits.

• Cost Efficiency: Reduces the need for physical infrastructure and paperwork, leading to savings for both the government and citizens.

• Improved Transparency: Digital records and real-time updates promote accountability and reduce opportunities for corruption.

• User-Friendly Interface: The platform is designed to be intuitive, catering to users with varying levels of digital literacy.

Accessing m-GOV Services

• Online Portal: Visit the m-GOV Citizens Portal to browse available services and register for an account.

• USSD Code: Dial 15200# on your mobile phone to access services without internet connectivity.

• Mobile Applications: Download the m-GOV app from your device's app store for a more interactive experience.